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Internet Service
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 Consolidated
Communications
Katy (Formerly FBCC and TXU)
DSL
Service
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1)
Prices are high and service is low. If you need to rely upon
high speed Internet, don't choose Consolicated Communications.
One would think that their high prices would result in better
service, but it does not. Even having a dedicated IP (business
line) results in frequent unscheduled outages. Of course their
solution is to have you reset your equipment. How frustrating
and undependable!
2)
Technical Support for DSL is horrible. When calling for support
they will transfer you to various offices. The Level I support
people try, but they need help from other people who may have
the knowledge to repair problems, but they can't get responses
from them either. One problem took approximately 5 hours although
it should have taken less than 10 minutes.
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| Restaurants |
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China Inn Cafe
22147 Katy Freeway
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Good
food, good service. |
Chick-Fil-A
Mason Road |
This
establishment has to rate amongst the friendliest and best
service in the area.
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Salt Grass Steakhouse
Katy Freeway
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Issues
with employees changing credit card charge slips and management
not monitoring. The change was made after the customer signed
the charge slip and left. It would not have been caught of the
customer did not check receipts when the monthly credit card
bill arrived. |
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| Merchandise/Department
Stores |
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GUESS
Katy Mills Mall |
Their
Return policy is poor. They will only give a store credit, even
if you have the receipt and your purchase still has the original
tags, labels, and has not been worn. |
Wal-Mart Paint Department
Two locations in Katy
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Don't
expect to find the paint or related painting supplies at the
Wal-Mart. It is hard enough to find someone who works in that
department. Save yourself time and headaches by going to Home
Depot or another nearby store where you can find a better
quality paint, knowledgeable people, and it will probably
be in stock.
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| Automotive |
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Momentum BMW Katy
I-10 Katy
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I've noticed that their parking lot seems to be
fairly empty whenever I drive by, and now I understand why.
Their Service Department is in need of an overhaul. I took my
car their to have the air conditioner checked (fan blows, compressor
engages, etc, but the air was not cold). Friday morning they
told me they would call with the diagnosis later that day. Late
Friday I got a call telling me they would call me late Monday
with the diagnosis. Saturday I decided to go get the car since
they obviously had not even looked at it. I called, got voice
mail. Called 5-6 more times, got voicemail. Spoke to the Receptionist,
told that only one person was working in Service. Asked her
if she could tell some to have my car ready for pick-up - no,
but she could transfer me to the voice mailbox of someone who
could. Called back, asked for a manager...got voicemail. Finally
when there to pickup my car. They had not looked at it as suspected,
but somehow they managed to put a large scratch in the driver's
door. I think the I will continue to go BMW North Houston. It
is a long drive, but at least I can get service there! |
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| Banks/Credit
Unions |
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Members
Choice Credit Union
Fry Road |
"Customer service is very poor,
answers don't come easily, tellers are rude and we've had major
problems
trying to open up other accounts...and [they're] not knowledgeable
in banking rules (they tried to put a hold on a cashier's check
and didn't want to credit back fees charged...for their error)
and seem to have a problem with the basics of just counting
money correctly." |
Members
Choice Credit Union
Grand Parkway |
"Lousy
customer service and overall bad attitudes. They don't give
you their disclosures (more than one person on this).They don't
inform you they are recording your conversations-they don't
hold items for clearing when requested. Overall bad customer
service." |
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| Other |
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Mud 81
Mud
district |
Deceptive
billing practices. They include options within their total as
if you owe it as part of your bill. Good luck trying to get
a refund... |
Callen
Roofing
Katy |
"They
return calls, keep their appointments, and do a great job." |
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